I. Overview1.1 baasi, Inc. (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use, and safeguard the information you provide and assist you in making informed decisions when using our Services. For purposes of this agreement, “ Website ” refers to the Company’s website, which can be accessed at https://baasi.com/.
1.2 The terms “we,” “us,” and “our” refer to the Company.
1.3 “You” refers to you as a user of our Website or Services.
1.4 “Services” refers to our services accessed via the Website or Baasi applications, in which users can:
1.4.1 Use Baasi API and documentation to develop custom applications
1.4.2 Create an account via the Website or Baasi applications to enjoy various valuable features of Baasi, such as Video calls, Chat, Screen Sharing, Whiteboard, Whispering, Recording, VideoTheka, Multi-meeting room management, etc.
1.5 By accessing our Website or Services, you accept our Privacy Policy and Terms of Service (found here:
https://baasi.com/terms/) and consent to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
II. Information We Collect 2.1 We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to identify you personally, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit, and preferences that are generated based on the data you submit and the number of clicks. Personal Information includes your email (for Baasi free) and your email, name and surname, and credit card info (for Baasi subscription) which you submit to us through the registration process at the Website.
2.2 Information Collected Via Technology
2.2.1 To activate the Services, you do not need to submit any Personal Information other than your email address. To use the Services after that, you need to submit further Personal Information, which may include: your name and surname and credit card info. However, in an effort to improve the quality of the Services, we track information provided to us by your browser or by our software application when you view or use the Services, such as the Website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Services, the time and date of access, and other information that does not personally identify you. We track this information using cookies or small text files, which include a unique anonymous identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our Services, both on an individual and aggregate basis.
2.2.2 For example, the company may use cookies to collect the following information:
- clicks;
- subscription preferences;
- device specifications;
- search history on baasi.com;
2.2.3 The company may use persistent and session cookies; persistent cookies remain on your computer after you close your session until you delete them, while session cookies expire when you close your browser.
2.3 Information You Provide Us By Registering For An Account In addition to the information provided automatically by your browser when you visit the Website, you will need to create a personal profile to become a subscriber to the Services. You can create a profile by registering with the Services, entering your email address, and creating a username and password. By registering, you authorize us to collect, store and use your email address per this Privacy Policy.
2.4 Children’s Privacy The Website and the Services are not directed to anyone under the age of 16. The Website does not knowingly collect or solicit information from anyone under the age of 16 or allow anyone under the age of 16 to sign up for the Services. In the event that we learn that we have gathered personal information from anyone under the age of 16 without the consent of a parent or guardian, we will delete that information as soon as possible and notify parents/guardians. If you believe we have collected such information, please contact us at:
[email protected]Or call us at:
+1 302 20 888 48III. How We Use And Share Information3.1 Personal Information
3.1.1 Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share your Personal Information with third parties for marketing purposes without your consent. We share Personal Information with vendors performing services for the company, such as the servers for our email communications, which are provided access to users’ email addresses for sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.
3.1.2 In general, the Personal Information you provide us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback, provide technical support, and inform users about promotional offers.
3.1.3 We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.
3.2 Non-Personal Information
3.2.1 In general, we use Non-Personal Information to help us improve the Services and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information, and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers, and other third parties at our discretion.
3.2.2 In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time, we will post the policy changes to the Website so that you may opt out of the new information practices. We suggest you check the Website periodically if you are concerned about how your information is used.
IV. How We Protect Information4.1 We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password, and we urge you to keep your personal data safe by not disclosing your password and logging out of your account after each use. We further protect your information from potential security breaches by implementing specific technological security measures, including encryption, firewalls, and secure socket layer technology. To ensure that the account is protected from unauthorized access, Baasi adds an extra layer of security through a multi-factor authentication (MFA) feature.
4.2 However, these measures do not guarantee that your information will not be accessed, disclosed, altered, or destroyed by a breach of such firewalls and secure server software. By using our Services, you acknowledge that you understand and agree to assume these risks.
V. CCPA5.1 In order to protect and safeguard your personal information, Baasi adheres to the regulations of the California Consumer Privacy Act (for further details, please see the article https://oag.ca.gov/privacy/ccpa) and makes sure each step related to using your personal information is under the act mentioned above.
5.2 According to CCPA, you have the right to:
5.2.1 Know about the personal information Baasi collects about you and how it is used and shared;
5.2.2 Delete personal information collected from you (with some exceptions);
5.2.3 Request that we delete the personal information we have collected from you and tell our service providers to do the same;
5.2.4 Opt out of selling or sharing your personal information. You may request that we stop selling or sharing your personal data (“opt-out”). Note that sharing refers specifically to sharing for cross-context behavioral advertising, which is targeting advertising to a consumer based on the consumer’s personal information obtained from your online activity across numerous websites.
5.3 Non-discrimination for exercising your CCPA rights.
5.3.1 We guarantee to:
- Treat each of the customers equally and never charge you a different price or provide a different level or quality of Services just because you exercised your rights under the CCPA;
- Correct inaccurate personal information that Baasi might have about you;
- Limit the use and disclosure of sensitive personal information collected about you.
5.3.2 You can direct us to only use your sensitive personal information (for example, your social security number, financial account information, precise geolocation data, or genetic data) for limited purposes, such as providing you with the requested Services.
6.1 You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional Email. To do so, the users have two different possibilities:
6.1.1 Unsubscribe
- Scroll down the promotional email and find the ‘Unsubscribe’ button.
- Click the button.
By doing so, you will automatically unsubscribe from the subscription type you have received (for example, if the email you have received contains information about updates for Baasi for Business, you will no longer receive emails about Baasi for Business updates).
6.1.2 Manage Email Preferences
- Scroll down the promotional email and find the ‘Manage preferences ‘ button.
- Click the button.
- After clicking the button, you will see the text being displayed - ‘Choose which emails you would like to receive from baasi Inc.:’
Users will then have two different options:
6.1.2.1 Change preferences
- Scroll down and tick all the subscription types you want to receive.
- After ticking the desired options, click the ‘Update email preferences’ button below.
By doing so, you will only receive the types of emails you are interested in.
6.1.2.2 Unsubscribe from all emails
- If you are not interested in any subscription types and no longer wish to receive promotional emails from us, you can tick ‘Unsubscribe from all emails’.
- After ticking the desired option, click the ‘Update email preferences’ button below.
- You will then see the text displayed - You'll be unsubscribed from all emails from baasi Inc. other than important account-related correspondence. To finish the unsubscribing process, you will need to click the button ‘Unsubscribe’ below the text.
By doing so, you will no longer receive promotional emails from us.
6.2 Please note that notwithstanding the promotional preferences you indicate, we may continue to send you administrative emails, including, for example, periodic updates to our Privacy Policy or Terms Of Service.
VII. Links To Other WebsitesWe may provide links to or compatibility with other websites or applications as part of the Services. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through our Website and the Services. Therefore, this Privacy Policy does not apply to your use of a third-party Website accessed by selecting a link on our Website or via our Services. To the extent that you access or use the Services through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that website or application. We encourage our users to read the terms of service or privacy statements of other websites before proceeding to use them.
VIII. Data RetentionWe retain your information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. We may also keep and use your information as required to comply with our legal obligations, resolve disputes, and enforce our agreements.
IX. Changes To Our Privacy PolicyLaws related to personal information and the rights and obligations of the business and the consumers might change. Baasi always takes steps to meet new legal requirements. But in order to achieve that, we might need to update the Privacy Policy from time to time. The company reserves the right to change this policy and our Terms of Service anytime. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or placing a prominent notice on our website. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Website and this privacy page for updates.
X. Contact Us10.1 If you have any questions regarding this Privacy Policy or the practices of this Website, You can contact Us:
10.2 This Privacy Policy was last updated on April 17, 2024.
XI. Additional Terms (Applicable for Freelancers, Business and Enterprise Plans)11.1 General information about the privacy of your business account
11.1.1 Baasi creates a separate, secure, isolated tenant management system for every registered business or enterprise. This process ensures that company-wide data is protected from unauthorized access.
11.1.2 In addition to the information collected from regular customers, we may also collect the following types of information from companies, enterprises, and organizations using our Services:
- Company information
- We may collect information about your company, such as your company name and address, when you sign up for our Service; Billing information
- We may collect billing information, such as your billing address and payment method, to process payments for our Service;Usage information
- We may collect information about how your employees or members use our Services, such as the time and date of their calls, the duration of their calls, and the type of device they use;Technical information
11.1.3 We may collect technical information about your employees' or members' devices and internet connections, such as their IP addresses, browser types, and operating systems.
11.2 We use this information to:
- provide and improve our Services;
- communicate with you about your account and our Services;
- analyze and understand how our Services is used;
- process payments for our Services;
- prevent and investigate fraudulent or unauthorized use of our Services.
11.3 We may share your company information, billing information, and usage information with third parties, such as our payment processor and analytics providers, to provide and improve our Services. We do not share your employees' or members' personal information with third parties except as described in this Privacy Policy or with your consent.